GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

Solar Lagoon is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with these regulations and outlines your rights.

Data Controller

Solar Lagoon acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.

Contact details:

Email: [email protected]

Address: Unit 7, Victoria Works, Ardwick Green South, Manchester M12 6FZ, United Kingdom

Lawful Basis for Processing

We process personal data only when we have a valid lawful basis. The bases we rely on include:

• Contractual necessity: Processing required to fulfil our contract with you, such as managing workshop bookings
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given clear consent for specific processing activities, such as marketing communications
• Legal obligation: Processing necessary to comply with our legal obligations

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to your request within one month.

Right to Rectification

If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

Also known as the "right to be forgotten", you may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You may request that we limit how we use your personal data while a complaint is being investigated or when you have objected to processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used format.

Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before processing your request. We will respond within one month, though this may be extended by two months for complex requests.

Data Protection Principles

We adhere to the following principles when processing personal data:

• Lawfulness, fairness, and transparency: We process data legally and openly
• Purpose limitation: We collect data for specified, explicit purposes
• Data minimisation: We collect only what is necessary
• Accuracy: We keep data accurate and up to date
• Storage limitation: We retain data only as long as necessary
• Integrity and confidentiality: We protect data with appropriate security measures
• Accountability: We take responsibility for compliance

International Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Data Breach Procedures

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours. If the breach is likely to result in a high risk to you, we will also inform you directly.

Complaints

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

Updates to This Information

We may update this GDPR information from time to time. We encourage you to review this page periodically for the latest information on our data protection practices.